Connecting your business and your people
It is crucial to an organisation's future success that a balance is achieved between
optimizing business processes and turning strategy into a real influence on employee behaviour.
Do your personnel have the right skills and competencies, and are they working with the 'right' things?
How do you manage the innovative ideas that will help you develop tomorrow's products and services?
All organisations possess enormous islands of knowledge, but few are able to connect
historical, present and future knowledge to create a complete 'knowledge warehouse'.
Most of these projects fail to deliver a significant return on investment (ROI) because they
did not appreciate a fundamental driving force: company strategy steers which processes are critical,
and which personnel skills are required now and in the future.
On a practical level this leads to projects which
- capture mainly irrelevant information
- present knowledge to the wrong users and/or with the wrong tools
Collecting organisational information and knowledge into one place can only
have meaning when it is placed within a context. The correct context is the
organisation's strategy.
Strategy is:
- described by strategic goals and success factors
- measured by indicators
- achieved through actions
"Strategy without actions is futile. Actions without strategy are fatal." - Sun Tsu
So what do managers need to make correct decisions? It would seem that a blend of detailed,
tactical information (historical) and strategic information is required.
Unfortunately, when this information is to be found in several different places, then
human nature will lead to operational systems being used exclusively.
After all, we are all employed to do a job, which implicitly means taking action, something which operational systems are
designed to facilitate.
However, operational systems do not provide strategic knowledge. How relevant will your
organisation's strategy be to someone who only works with your general ledger application,
eight hours a day?
Different organisations need different solutions to the challenges of organizing and aligning
their historical, present and future knowledge with their strategy. You may have already developed or purchased
solutions in several areas, e.g. historical data capture, or a personnel skills database.
IC Community offers a range of software modules and products for creating a complete knowledge warehouse
solution, and naturally we also offer management and technical consulting to help you get the most out of
both the software and your overall knowledge management solution.
Acquire, manage and use knowledge:
